CIIM Business School

The Executive Development Programme (EDP) is a management training programme specifically designed for mid-level managers and supervisors – some like to refer to it as a “mini” MBA. It is an absolute must for all newly appointed managers who wish to learn successful practices in managing people and handling on-the-job challenges as well as for the more experienced Managers who need to refresh their skills or learn new practices. Participants will gain a comprehensive understanding of what makes an effective manager, from developing positive relationships, exercising team leadership and motivating people to sourcing talent, setting performance expectations, managing projects, and developing and implementing business strategies.

 

This dynamic programme addresses specific and crucial business issues and provides practical tools and knowledge directly related to business situations. Participants are required to apply their newly acquired knowledge and skills to business situations, or apply them to challenges that they are currently facing within their organisations. This ensures maximum learning impact to benefit both the individual and the organisation.

 

The EDP covers a variety of case studies from across industries, thus ensuring relevance to all business sectors. Participation from a broad mix of industries will challenge the way individuals think and allow them to identify new ways forward for their organisation and their own career development.

Individuals have a unique opportunity to acquire fundamental management skills in a short-period of time and apply them to increasingly more complex business situations, thus allowing for the smooth transition to positions of further management responsibility.

 
Key benefits to the participant

• Understand how successful businesses are run from an all-round perspective; financial, strategic, and marketing
• Gain a broad understanding of managerial concepts, techniques and decision-making skills
• Practice implementing the key functions of a manager through hands-on exercises
• Develop the ability to engage, recognize and motivate others
• Understand the basics of coaching to turn talent into strengths
• Examine proven tools to set and manage performance expectations
• Learn to create and maintain effective teams
• Discover ways to work through difficult conversations and discipline issues

Key benefits to the company

• Develop the brightest staff into effective, professional managers
• Help managers realize their full potential – for themselves and their company
• Motivate managers to develop and implement the Company’s business strategy
• Inspire managers to devote their talents to the company’s success
• Let the most talented young executives know they are valued
• Enhance the competitiveness and profitability of the company

Learning process
The approach to learning is highly interactive with a blend of best practices, principles and skills that can be taken back to the job and immediately applied. Decision-making exercises, role play and other action-based learning activities are also used to help participants discover more about their own management, teamwork and leadership style. The trainers bring real world business experience and keep content fresh and current with managerial techniques that respond to today’s work environment.
Customized to the individual needs of participants!

To complete the EDP participants must choose eight out of the nine modules offered. This offers participants the opportunity to customize the EDP to their own personal needs. Upon completion of eight modules participants will receive a certificate of attendance to the Executive Development Programme. For those wishing to participant in more than eight modules an additional fee will be payable for the extra module(s) attended.

 

Timing and duration
 
The EDP modules are taught in one-day, seven-hour sessions from February to June 2012. The modules are held at CIIM, Nicosia.

 

Communicating Effectively

• Explore different styles of communication and the dynamics emerging from them
• Listen with integrity and build trust with others
• Understand where communication can go wrong and know how to put it right
• Learn how to make meetings productive and time effective
• Practice the communication skill set and receive feedback on performance

Managing People Successfully

• Identify managerial actions that release the best in others
• Explore ways of motivating others whose ways of thinking and behaving are different from yours
• Expand emotional intelligence (EI) to flex your style in understanding others to develop their potential
• Diagnose the advantages and disadvantages for implementing organizational change of the conflict-handling styles most relied upon in Cyprus
• Identify people in the organization who can support your specific action to apply workshop-learning back on the job

Personal and Professional Development

• Become aware of perceptual biases - seeing the same thing in a different way, similar to me syndrome, implications for communication, teamwork and cooperation
• Learn how to use Emotional Intelligence for professional success – self-awareness and self-regulation, empathy and social competence
• Learn how to manage stress successfully for personal and professional wellbeing – identifying your personal sources of stress, effective ways of handing stress
• How to manage personal and organisational change – causes of resistance to change in an organizational context, dealing with resistance to change effectively

Effective Project Management

• Understand the critical success factors for delivering benefits through projects
• Become exposed to organisational structures that foster project-based management
• Understand the role of the project manager and business stakeholders
• Be able to plan, mobilise and control a project
• Learn how to manage resources; budgets and people

Contemporary Marketing Practices

• Become aware of the importance of marketing in general and introduce contemporary marketing practices (green marketing, discount retailing, experiential marketing, online marketing, social media, marketing accountability)
• Provide a brief but sufficient understanding of these practices
• Become equipped with a critical understanding of the potential implications of these practices for business survival and success

Negotiation Skills

• Increase awareness about negotiation strategy
• Improve negotiation preparation
• Broaden repertoire of tactics & tools
• Learn how to deal efficiently with tensions, differences and conflicts
• Learn how to make better deals and contracts
• Improve creativity and team work efficiency

Finance and Accounting for non-Financial Managers

• Learn the terminology of accounting & finance
• Understand the principles involved in preparing financial statements
• Interpret and use the information contained in the annual financial statements
• Costing and pricing methods
• Understand the importance of budgets

Strategic Planning & Implementation

• Become exposed to a strategy toolbox
• Understand the process of strategic planning
• Practice tools to create insight into the industry, markets, the company and the competition
• Learn how to synthesize insights to come up with strategic options
• Understand how to successfully implement the company’s strategy

Customer Service Excellence

• Customer service and service quality: dimensions and optimal management
• The concept of customer care and the achievement of service excellence
• Challenges in customer service and customer management
• Understanding and managing moments of truth and critical incidents in services
• The role of people in customer service and customer care: employees & customers
  

Who Should Attend

The EDP is designed for all newly appointed managers, supervisors or project leaders as well as those with several years of experience who would like to gain an effective, broad-based overview of the topics covered in an MBA programme, or who need to renew their skills and learn new practices. It is particularly helpful to professionals with several years’ technical expertise who have been promoted into management or team leader positions.

 

Recently participating companies

 

Testimonials
 
“ Generally the EDP course was an excellent networking opportunity, and the majority of the courses and lecturers were excellent, enjoyed communication and participation. It encouraged and stimulated great thought processes”
Tony Eleftheriou
Sodexo (Cyprus) Ltd

 

“EDP is a tool to facilitate your day to day duties”
Costas Christofi
G & E Thermosolar Ltd

 

“Time well spent! I gained important new knowledge, freshened up my skills and it provided networking opportunities”
Nicoletta Livera
Tribute Media Publications & Websites Ltd

 

“Management is about dealing and handling situations surfacing from problems that we as human beings have to handle. EDP provides a number of tools and shared experiences for managers to adopt in their work and for managing change”
Andreas Nicolaou
Tsys Card Tech

 

“I have been in full time employment for 33 years whilst I never had any doubt in my ability I now follow a more logical sequence in my actions”
Ian Boardman
Sodexo (Cyprus) Ltd

 

“Very well structured, most useful and important parts of organisational behaviour are covered to help be a proactive manager”
Elona Savva
Trican Well Service (Cyprus)

 

“The EDP is as it is advertised: a ‘mini-MBA’. I strongly recommend it to colleagues and friends.”
Andreas Demetriou
Hellenic Bank

 

“Great advanced topics more than what was expected, fantastic lecturers and excellent hospitality.”
Aristos Anastasiou
Phil Andreou

 

“The topics of the EDP are well chosen and superbly presented by an all-star team of Cypriot and international experts. The whole course is impeccably organized, down to the minute details, thanks to the dedication and professionalism of the CIIM team.”
Constantinos Rouvas
Electricity Authority of Cyprus

 

“The course was really educational and I found that it can have various applications in a variety of different commercial activities. I would strongly recommend it to all respectable business-oriented individuals that would like to keep themselves up to date.”
Constantinos Christou
Adboard Dynamic Communications

 

“The course was refreshing and revitalizing! The content was well targeted and very much focused on the essentials of managing people – well planned and very inspiring on key areas of our daily tasks. Thank you for the excellent all round course - from the venue, the contents, the presenters, the hospitality, the follow-up notes. Just great!”
Nicos Vassiliou
Hellenic Technical Enterprises Ltd

 

“Excellent in every aspect: notable faculty delivering must-have knowledge, surrounded by hospitable treatment!”
Manolis Diakourakis
JCC Payment Systems Ltd

 

“The excellent and up to date material combined with experienced lecturers and the high level of interaction and relationship building throughout the course, make this a really unique experience”
Paris Erotokritou
JCC Payment Systems Ltd

 

“Great advanced topics more than what was expected, fantastic lectures and excellent hospitality! Overall a great experience!”
Andreas Charalambous
Bouygues Batiment International - Cyprus Branch

 

“The programme should be a must since the superb choice of topics is one of the key elements in broadening and strengthening the managerial skills and knowledge”
Petar Gazivoda
AtlasCapital Financial Services Limited

 

“The whole programme was very good, extremely useful and the time spent on each topic from each different class and instructor was well delegated. There are a lot of topics discussed that are extremely useful not only for our businesses but in our personal lives”
Michalis Antoniou
Zorbas

Jacquie Drake
Jacquie is Professor of Communications and Organisational Behaviour at CIIM and a Visiting Fellow at the Cranfield School of Management. For over ten years she led Cranfield’s Praxis Centre, which runs innovative, holistic, in-depth courses to help managers maximize workplace potential. She also works on the MBA programme at the University of Mannheim and is on the Advisory Council of the Burren Leadership Forum in Ireland. With 25 years of faculty experience at Cranfield, she teaches executives and MBA students the full range of people-management topics, including inter-personal skills, leadership, teamwork, motivation, organisational culture, politics and change. Jacquie also brings 20 years’ experience as a management consultant working internationally with a wide range of organisations. She is currently engaged with facilitating Top Team meetings, team development and is personal coach/mentor to several Directors and Managing Directors from a rich mix of commercial sectors.

 

Sally Potter
Sally Potter works internationally with private and public sector managers and executives. In addition to her consulting and coaching practice, she is a Visiting Fellow at Cranfield School of Management where she lectures regularly at the Praxis Centre for Developing Personal Effectiveness. She is an experienced mentor in one-to-one coaching and feedback, as well as an accomplished group facilitator. Sally has worked in Cyprus, Malta, Spain, and the USA. In addition to postgraduate credentials in management education, her continued personal and professional qualifications include fitness and well-being, counselling and psychotherapy.

 

Theodore Panayotou
Professor Panayotou has been on the faculty of Harvard University for the past 20 years. He established and directed for many years the Environment and Sustainable Development Programme (ESD) at Harvard. He teaches Economic Analysis for Public Policy and Advanced Environmental Economics, at the postgraduate level at the John F Kennedy School of Government at Harvard. Before Harvard, Dr Panayotou was a senior economist with the Rockefeller Foundation (New York). While at Harvard he served as advisor to the governments of the US, China, Indonesia, Russia, Eastern Europe, Central America, Brazil and East Mediterranean. He has been consulted by many international organizations, including the World Bank, UNDP, UNEP, UNIDO, FAO, USAID as well as private businesses.

 

Andreas Petrou
Andreas Petrou is Assistant Professor of Strategy and International Business at CIIM. One of his research interests is project-based management as facilitator of strategy implementation, change and innovation. He worked for a number of years as a consultant where he helped companies select and deliver strategic projects. Recently, he managed complex projects for the Aviva Group.
He advised companies such as Barclays, NatWest, Bank of America, Norwich Union Life, Gartmore Fund Managers, British Telecommunications, Vodafone, Sony, Thomas Cook and Unilever.
 
Luis Filipe Lages
Luis Filipe Lages (PhD, Warwick) is Associate Professor with “Agregação” at the School of Economics and Management of Universidade Nova de Lisboa, Portugal. He held(s) visiting positions in several leading schools across the globe (e.g. MIT-Sloan School of Management, Stanford-Graduate School of Business, London Business School, MIT-Engineering School). His fields of teaching and research are marketing strategy, international business, innovation and technology transfer to the market. He has consultancy experience in both business and governmental forums, namely in the process of market innovation and translating technological innovation into new company creation.

 

Natalie Nicolaou
Natalie Nicolaou is an adjunct professor at CIIM teaching negotiating skills.

She is a Senior Officer for the Chairman’s Office of Piraeus Bank (Cyprus) Ltd, where she provides strategy recommendations to the senior management team and leads the implementation of executive decisions. She is currently heading the launch of a new credit card product including managing the marketing campaign, designing new internal processes and coordinating all internal and external parties.

 

Prior to her current position, she was a Consultant with McKinsey & Company in NJ, USA, where she worked on strategy definition and execution for clients in the USA and Europe. In her most recent project, she advised the Ministry of Health of Cyprus on the implementation of a new national health insurance system. She managed several client teams in defining new concepts, implementing pilot programs and developing strategies for negotiation with labour unions.

 

Prior to this position, she was an investment banking Analyst for JPMorgan Chase in New York and London. She contributed to all aspects of deal execution including bond and loan issuance and liability management.
 
Olga Kandinskaia
Olga Kandinskaia is an Assistant Professor in Finance at CIIM.  She has 18 years of experience in undergraduate, graduate (MBA) and executive courses at different universities and colleges in Cyprus, UK and Russia. Her current teaching covers Financial Management, Advanced Corporate Finance, Financial Risk Management, Finance and Accounting for Non-Financial Managers. Olga has taught on MBA programs of the University of Greenwich (UK), the University College Plymouth, St Mark & St John (UK). She also has two years of experience in developing online courses, and she is currently the leader of the new blended learning initiative at CIIM.
 
Olga has an extensive record of publications which include two books and more than 50 articles in academic and business journals. Her main research and consulting interests focus on issues of corporate valuations, and also on the usage of financial derivatives as risk management tools. She also has practical experience of working as a futures/derivatives broker.
 
Olga has demonstrated high evaluation results and excellent teaching skills with the ability to adapt to the competitive international environment. A student’s evaluation comment of her previous seminar with CIIM: “Informative, educational, helpful & enjoyable” (Finance for Non-Financial Managers, Executive Development Seminar for EMED Mining Company, January 2010).
 
Kalipso Karantinou
Dr. Kalipso Karantinou holds a PhD and an MSc in Marketing from UMIST; a postgraduate degree in Academic Practice from the University of Manchester; and a first class honors degree in Communications and Mass Media from the National University of Athens. Prior to joining the Department of Marketing and Communication of the Athens University of Economics and Business as a Lecturer in Marketing, Dr. Karantinou was Lecturer in Marketing at the Manchester School of Management, UMIST (2001-2004) and Associate Professor of Marketing and Academic Advisor at the Graduate School of the American College of Greece (2005-2008).
 
Her research expertise lies in the areas of professional services and relationship management, where she has published in well-known international academic journals, such as the Journal of Marketing Management, the Journal of Services Marketing, the Journal of Customer Behavior, the Journal of Financial Services Marketing, and the Marketing Management Journal. Her teaching is closely aligned to her research expertise and revolves primarily around the areas of Marketing of Services, Customer Relationship Management, Consumer Behavior and International Marketing.

Fees

The EDP fees are €2,960 before any HRDA subsidy for eight modules. A subsidy of €1,040 will be provided by the Human Resource Development Authority (HRDA) to eligible participants thus lowering the net cost to the participant to €1,920.

 

Additional modules will be charged at €400 per module before any HRDA subsidy (net cost per module after subsidy for eligible participants €267)

 
No VAT is charged due to CIIM’s VAT exemption status. Fees include tuition materials, refreshments and executive lunches. The balance of the fees is payable upon enrollment. For cancellations less than 2 weeks prior to the commencement of the course the cancellation fee is €600 for the whole programme or €100 per module.
It is also possible to attend individual modules should places be available (please contact us for further information).

 

Registration
 
Should you wish to talk to us personally or set up a meeting please contact us by phone or email.

 

Marios Siathas
Tel: 22462205
email: marios@ciim.ac.cy

 

Sophie Kyriacou
Tel: 22462209
email: sophie@ciim.ac.cy

 

Places are limited and therefore early registration is recommended.
 

For general info please contact the executive education team:
CIIM Business School
Executive Education
21 Akademias Avenue, Aglandjia, 2151 Nicosia
Tel: +357 22462246
Fax: +357 22340383
Email: execedu@ciim.ac.cy